Chapter 2: Quality of Care and Service Delivery
NHI develops evidence-based clinical guidelines that serve as a reference for healthcare providers. These guidelines outline best practices for diagnosis, treatment, and care delivery.
NHI sets standards for healthcare infrastructure, ensuring that facilities have the necessary equipment, facilities, and technology to deliver quality care.
NHI places a strong emphasis on patient safety. Facilities are required to implement measures that reduce the risk of medical errors, infections, and other adverse events.
Healthcare facilities undergo accreditation processes to assess their compliance with NHI’s quality standards. Accreditation is a formal recognition of a facility’s commitment to quality care.
Routine quality audits are performed to evaluate the performance of healthcare facilities. These audits identify areas of improvement and guide corrective actions.
Patient feedback and input are actively sought and integrated into quality improvement initiatives. This ensures that patient perspectives are considered in shaping healthcare services.
Patients have the right to be fully informed about their health conditions, treatment options, and potential risks. Informed consent ensures that patients can make decisions aligned with their values.
Healthcare providers within the NHI framework treat patients with dignity and respect, recognizing their cultural beliefs and individuality.
Patient information is kept confidential, fostering trust and privacy between patients and healthcare providers.
This chapter emphasizes the significance of quality care, patient rights, and preventive measures within the NHI framework. It underscores NHI’s commitment to providing patient-centred, high-quality care while encouraging patients to actively participate in their healthcare decisions. This approach ultimately leads to better health outcomes and improved well-being for individuals and communities.